Privacy Policy
Copper Kettle Roasting Co. ("Copper Kettle", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us, whether you visit our roastery, shop our coffee online, or subscribe to our newsletter. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
Information We Collect
When you place an order, sign up for our newsletter, or fill out a contact form, we may collect your name, email address, phone number, shipping and billing address, and payment details processed through our secure payment provider. We do not store full credit card numbers on our own servers.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages viewed, through the use of cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to process and fulfill your coffee orders, communicate with you about your purchases, respond to inquiries submitted through our contact form, send periodic newsletters about new roasts and tasting events (only if you have opted in), and improve our website, menu offerings, and in-store experience.
Cookies
Our website uses cookies to remember items in your cart, understand how visitors use our site, and tailor content to your preferences. You can disable cookies through your browser settings, though some features of our site may not function properly as a result.
Sharing of Information
We do not sell or rent your personal information to third parties. We may share limited information with trusted service providers who assist us with payment processing, order fulfillment, shipping, and email communications, solely for the purpose of providing our services to you. These providers are contractually obligated to keep your information confidential.
We may also disclose information if required to do so by law or in response to valid legal requests from public authorities.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining business and tax records, resolving disputes, and enforcing our agreements. Newsletter subscriber data is retained until you unsubscribe.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information at any time by contacting us through the details provided on our Visit & Contact page. You may also unsubscribe from our newsletter at any time using the link included in every email we send.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us through our Visit & Contact page.